Desk Phone

Mar 07
2008


Desk Phone
ManageEngine Adds Mobile Interface to ServiceDesk Plus, ITIL-Ready Help Desk, Asset Management, Software Suite
Increasing Help Desk Administrator and Technician Productivity; End-User Satisfaction

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Our Virtual Receptionist kiosk sofware provides you with a colourful and attractive touch screen based system to enable your visitors to call the person they have come to visit. Not only that, but the system also includes flash-based messaging and the ability to present the users with web content while they are waiting.

Our Approach:
Using our experience of creating systems for use in the family information service we have developed both software and touch screens which are designed specifically for those less computer literate. Our software is bright, colourful and intuitive with an emphasis on keeping things simple. Simple for the user, but powerful for the system administrator with advanced reporting tools and sophisticated management console.

Virtual Receptionist Features:

Attract loop - provides branding and messaging to encourage use. The attract loop helps to welcome the user to the kiosk and guides them towards using the machine. The attract loop can also include local messaging so that a local administrator may add messages. The attract loops starts when the machine first starts in the morning and restarts when a user walks away from the machine.

Telephone handset - warm phone for low cost calls allows you to provide free phone calls to your customers and service users. The warm phone is fully integrated with our virtual receptionist software and enables the user to call a contact simply by touching on their 'business card' in the softare.

Email me - user can receive an email linking to the content of interest. The email has the web URL of the website which they were looking at.

Real-time usage stats - create your own usage reports. The useage reports detail all actions on the kiosk including phone numbers, print jobs and web pages which have been viewed.

Green credentials - our systems are low power and automatically turn on and off each day to save power. The machines themselves are inherently low-power and fanless.

Branding - Kiosk colour and plastic facia can be branded to suit. We use digitally back-printed plastic facias so you can have any images and logo's /branding that you wish to have. The machine itself can be painted to match your corporate colour scheme.

Touch-screen kiosks - Wall, Desk or free-standing. We have a choice of mounting methods for the virtual receptionist kiosk including desk, wall mount or free-standing options.

Key Benefits of the virtual receptionist:

Reduce queing times - many enquiries can be dealt with using the information point only. Reduce manpower costs. Also reduce the customers perception of queing time as they will be kept occupied on the kiosk whilst waiting.

Deliver efficient, high quality and effective customer service Usage statistics - what are your customers looking for? How well are you doing?

Applications of the virtual receptionist:
The applications for virtual receptionist are many and varied. Virtual receptionist can easliy be expanded to increase the functionality of the software and provide more services.

Some of the key areas for virtual receptionist include:

Reception Kiosk
Visitor welcoming
Office signage
Hotel arrivals and internet access
NHS surgery queing

To find out how our Virtual Receptionist can help you please get in touch with us at Kiosks4business.

For more information please visit our website at http://www.kiosks4business.com or call us today on 0845 451 2020.
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